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We proudly stand behind our products and their quality, and customer's satisfaction is our goal. If for any reason our product doesn't meet your expectations, simply return it to us for a refund!
1. Make sure that the item wasn't worn or used, and isn't damaged as a result of your neglect, and the product packaging is not damaged or missing, and the item is not H2Ocean as it is not returnable.
2. Kindly note that we do not process any exchanges. You are welcome to ship your qualifying return back to us, and we will refund its cost. However, if you need something else (different size, color, style, etc), you will have to place a new order.
3. You must initiate your return within 15 days of receiving your order. You will need an authorization number to ship back your return. Please DO NOT CALL for it, as we need your written request.
4. When you are ready to ship your return, put in a bubbled envelope or in a small box:
5. Write your RMA# on the outside of the package so it can be seen easily and clearly, and ship your return to us within 15 days of receiving your RMA#. Returns without an RMA# and late returns are subject to a 30% restocking fee. Traceable shipping method is strongly recommended (we cannot issue refunds for items we have not received). You are responsible for the return shipping charges.
6. Send your package to:
7. Original shipping charge and customer's expenses for shipping a return to us will not be refunded or reimbursed.
8. All returns are subject to a 15% restocking fee.
9. If you've received your order with free shipping and chose to return all or part of it so that the items you kept do not qualify for free shipping altogether, the corresponding shipping charge will be deducted from your refund amount.
10. If you've received special prices with any promotion and chose to return part of your order so that the remaining items don't qualify for that promotion, the corresponding adjusting amount will be deducted from your refund.
Claims for orders not received must be submitted to us via e-mail within 30 days of the order date.
Warranty for our products is provided by the manufacturer. All warranty claims must be done directly to the manufacturer. We will not accept returns or exchanges on used or opened items. Return policy fully applies to any returns. Products come with full instructions and warranty information. Please read the information enclosed very carefully. WE DISCLAIM ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
Please refer to the product manufacturer for all your product warranty concerns
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